Processing and shipping times are longer during the peak season leading up to Christmas.
Please allow 2-3 business days for order processing.
Orders must be placed by the following dates to be delivered before
Christmas:
Ground shipping: December 11th
Express shipping: December 16th
2-day shipping: December 17th
Overnight shipping: December 18th
Holiday Extended Returns
All full-priced items purchased between November 29 and December 26 are eligible for an
extended return window of 60 days on new, unused, unwashed items for a refund. No returns on
discounted final sale products.
Holiday Closures
US and CA Warehouse and Customer Service Office Closures.
It is important that our staff get to spend time with their families over the
holidays. Customer service hours are Monday-Friday 9-5, excluding the below dates.
December 24th: Customer Service Closed
December 25th: Closed
December 26th: Warehouse Closed
December 31st: Customer Service Closed
January 1st: Closed
Holiday shipping deadlines and closures learn moreHoliday shipping deadlines and closures learn more
At Nidecker, Flow and Snow.Surf we are committed to accessibility, diversity and inclusion. We believe all of our customers, consumers and staff should be able to have equal and effective access to our core websites and other public-facing digital communication. This means actively working towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 in order to improve the accessibility of our website(s) and electronic communications, provided in a format available to everyone, regardless of disability or technology.
Our efforts to improve accessibility are on-going. We are actively making site improvements to improve performance with assistive technologies such as screen readers, text to speech software, screen magnifiers, or keyboard emulators.
If you are have difficulty using or accessing any element of www.nidecker.com, snow.surf or www.flow-bindings.com, our customer care team would be happy to assist you:
We will work with you to provide the information, item, or transaction you’re looking for through a communication method that is accessible for you, consistent with applicable law.