Processing and shipping times are longer during the peak season leading up to Christmas.
Please allow 2-3 business days for order processing.
Orders must be placed by the following dates to be delivered before
Christmas:
Ground shipping: December 11th
Express shipping: December 16th
2-day shipping: December 17th
Overnight shipping: December 18th
Holiday Extended Returns
All full-priced items purchased between November 29 and December 26 are eligible for an
extended return window of 60 days on new, unused, unwashed items for a refund. No returns on
discounted final sale products.
Holiday Closures
US and CA Warehouse and Customer Service Office Closures.
It is important that our staff get to spend time with their families over the
holidays. Customer service hours are Monday-Friday 9-5, excluding the below dates.
December 24th: Customer Service Closed
December 25th: Closed
December 26th: Warehouse Closed
December 31st: Customer Service Closed
January 1st: Closed
Holiday shipping deadlines and closures learn moreHoliday shipping deadlines and closures learn more
TWO EASY WAYS TO FIX BOA® ISSUES ON SNOWBOARD BOOTS?
BOA® laces give quick and easy tightening. If you have BOA® lacing system problems, we’ll explain how to fix them. Our video explainer shows how to ride without BOA® laces on your snowboard boots, how to repair the BOA® system and how to reinstall the BOA® dial.
Snowboard pro Dave Crozier explains tips and tricks for fixing BOA® on snowboard boots. Problems rarely occur, but if you have an issue, we have emergency lace loops to be able to ride without the boa system. And finally, we demonstrate how to reinstall the H4 BOA® system if the BOA® system comes out of your snowboard boot. Remember, BOA® Spare Parts are available directly from www.boa.com - or your supplying retailer will be happy to help you out if you’re in a bind. If you think you have a warranty issue concerning BOA® on your snowboard boot, please follow the instructions on our Warranty page.